Privacy Policy

Last updated: September 17, 2025

1. Introduction

At Solver Collective, we value your trust. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit solvercollective.com, engage with our services, or interact with our content and advertising.

We are a digital marketing agency based in Oregon, specializing in creative strategy, web development, ecommerce, and brand storytelling. Because our work relies on technology, we believe in being transparent about how we handle your data.

This policy applies to all visitors of our website. By using our site, you agree to the practices described here.

2. Information We Collect

We collect information in two main ways:

A. Information you provide directly

Contact forms: When you fill out our contact forms, you may provide your name, email address, phone number, and any message you choose to share.
Ecommerce checkout: If you purchase products from us, we collect your name, billing/shipping address, payment details (processed securely by our payment partners), and order information.
Job & gig inquiries: If you apply for a project, role, or collaboration through our HubSpot forms, you may provide professional information such as your resume, portfolio, or work history.

B. Information collected automatically

Website analytics: Like most websites, we collect basic usage data (such as your browser type, device, IP address, and pages visited) to help us understand how people use our site.
Cookies & tracking tools: We use technologies like cookies, pixels, and scripts to improve site performance, remember preferences, and measure the effectiveness of advertising campaigns.
Third-party services: We use analytics, advertising, and CRM tools (for example, Microsoft Clarity, Google Analytics, HubSpot, LinkedIn, Meta, and others) that may capture behavioral and technical data to help us improve our website, manage customer relationships, and reach the right audiences.

We do not collect sensitive personal information (like health details or financial account numbers) outside of what’s required to securely process ecommerce transactions.

3. How We Use Information

We use the information we collect for the following purposes:

To process transactions & fulfill orders
To respond to inquiries
To improve our website & services
To run advertising & measure effectiveness
To maintain website security & prevent fraud
To personalize user experience
For research & development (analyzing anonymized and aggregated data to identify trends and improve services)
For communications, marketing & community (using tools like HubSpot CRM to send updates, promotions, newsletters, or event invitations, including community events such as the PDX Shopify Meetup or Ecommerce Portland; tracking engagement with these communications to improve relevance; opt-out available anytime)
For service improvement with partners (sharing necessary data with trusted providers such as ecommerce platforms, hosting services, analytics providers, or payment processors)
For recruitment & collaboration (using job/gig inquiries submitted via HubSpot to evaluate opportunities for work or partnerships)
To comply with legal obligations (record-keeping for taxes, resolving disputes, or other regulatory requirements)

4. How We Share Information

We respect your privacy. We do not sell or rent your personal information to third parties. We only share information in the following situations:

With trusted service providers
We share information with vendors who help us operate our business, such as hosting companies, payment processors, analytics providers, advertising platforms, CRM tools, and financial platforms. These partners are only authorized to use the data as needed to provide their services. For example, we use QuickBooks Online for financial record-keeping and invoicing.
With business partners
We collaborate with a growing network of technology and service partners (for example, ecommerce platforms, marketing tools, or app providers). When relevant, we may share limited information to support joint programs, referrals, or service integrations.
For co-marketing initiatives
We may participate in co-marketing programs with partners, where communications are distributed through third-party providers. These campaigns may reach both our own contacts and new audiences. If you receive such communications, you can unsubscribe at any time.
For events & community
If you register for a Solver Collective event, we may share necessary registration information with event platforms (such as Meetup.com) or co-organizers to ensure your participation.
For legal reasons
We may disclose information if required by law, to protect our rights, or to respond to lawful requests by public authorities.

We do not sell your personal information.

5. Cookies & Tracking Technologies

Like most websites, we use cookies, pixels, scripts, and similar technologies to make our site work smoothly and to understand how people use it. These tools allow us to:

Remember your preferences and improve your browsing experience.
Measure how our website performs and troubleshoot issues.
Understand traffic patterns and user behavior to improve design and content.
Run advertising and retargeting campaigns so our marketing reaches the right people.
Track events and measure attribution, including sending data to our internal tools and dashboards for analysis.

The technologies we use include:

Analytics tools such as Google Analytics (GA4) and Microsoft Clarity.
Advertising platforms such as Meta (Facebook/Instagram), LinkedIn, Google Ads, and others as needed.
CRM and email tools such as HubSpot, which may track engagement with our emails.
Event tracking and attribution tools that help us understand how campaigns perform and where visitors come from.

Your choices:
You can adjust your browser settings to block or delete cookies. Many advertising platforms also offer ways to opt out of tracking (for example, through your browser, device settings, or industry opt-out tools). Please note that if you disable cookies, some features of our site may not work as intended.

6. Advertising & Analytics Tools

We use a variety of advertising and analytics tools to understand how people use our site, improve our services, and reach the right audiences. These tools may set cookies, pixels, or similar technologies in your browser. Examples include:

Analytics platforms such as Google Analytics and Microsoft Clarity.
Advertising platforms such as Meta (Facebook/Instagram), LinkedIn, Google Ads, and others we may use from time to time.
Customer relationship and email tools such as HubSpot, which may track engagement with our communications.
Event tracking and attribution tools that help us measure marketing performance.

Your choices:
You can adjust your browser settings to block or delete cookies, or use industry opt-out tools to manage advertising preferences. Many advertising platforms (including Google, Meta, and LinkedIn) also provide their own privacy controls and opt-out options. Please note that if you disable cookies, some features of our site may not work as intended.

Each of these partners has its own privacy policy, which explains how they handle your information. For example:

7. Your Choices & Rights

We believe you should have control over your information. Depending on where you live, you may have certain rights under privacy laws (such as GDPR or CCPA/CPRA). Regardless of location, we strive to honor these rights for all of our users:

Access and correction: You can request a copy of the personal information we have about you and ask us to correct or update it if it’s inaccurate.
Deletion: You can ask us to delete your personal information, subject to any legal or business obligations we must keep. For example, we may be required to retain certain financial records (such as invoices in QuickBooks Online) for tax and accounting purposes.
Marketing preferences: You can opt out of marketing emails at any time by clicking “unsubscribe” in our messages or contacting us directly.
Cookie controls: You can manage or block cookies through your browser settings or industry opt-out tools.
Objection to processing: In some cases, you may have the right to object to how we use your data (for example, for targeted advertising).

To exercise any of these rights, please contact us at privacy@solvercollective.com. We will respond to your request as required by law and within a reasonable timeframe.

8. Data Security

We take the security of your information seriously. While no system can be guaranteed 100% secure, we follow industry best practices to protect your data from loss, misuse, or unauthorized access.

Our security measures include:

Encryption in transit: All data shared through our website is protected using SSL (HTTPS).
Trusted platforms: We rely on established providers (such as Webflow, HubSpot, QuickBooks Online, and Google Workspace) that maintain strong security standards.
Secure payments: When you make purchases, payment information is handled by trusted, PCI-compliant processors. We never store your credit card details on our servers.
Centralized password management: We use a password manager (LastPass) to securely manage, share, and update access credentials within our team.
Access controls: We limit access to personal information to team members who need it to perform their work.
Multi-factor authentication: Core accounts and platforms are protected with two-factor or multi-factor authentication where available.
Account monitoring: We periodically review account access and remove permissions that are no longer needed.

We also encourage good practices within our team, such as using unique, strong passwords, updating software regularly, and being mindful when working from shared or public networks.

If we ever experience a data breach that may affect your information, we will notify you promptly in line with applicable laws and regulations.

9. International Visitors

Solver Collective is based in the United States. If you access our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

We strive to handle all personal information in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) for visitors from the European Union and the United Kingdom. This means you may have additional rights regarding your data, such as the right to access, correct, delete, or restrict how we use it.

By using our website, you understand that your information may be processed in the United States under the terms described in this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the “last updated” date at the top of this page.

If the changes are significant, we may also provide additional notice (such as posting a banner on our website or sending an email, if we have your contact information).

We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your information.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Solver Collective
privacy@solvercollective.com

We will do our best to respond to your inquiry in a timely and transparent manner.

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